Return & Refund Policy
FAQ
Where is my order? When will my order ship?
Once your payment has gone through, you will receive a confirmation email. Your order will then be processed and you will receive a shipping confirmation email that will include your tracking number once it is mailed out! Processing time usually takes 2-3 days. Expected delivery 5-7 days after it's shipped! If you have any issues feel free to email me!
Do you ship internationally?
Yes! Please refer to theShipping Policy:)
Do you do local pick-ups in LA?
Yes! Studio pick-up is available from my pottery studio in West LA! Please dm/email me beforehand to arrange a suitable time to collect your pieces.
DM on Instagram @artbycruzcreations
Email me artbycruzcreations@gmail.com
Pottery Care Instructions
Each ceramic piece is made with love here in my West LA studio! They are made of high fire stoneware up to Cone 10 & are durable and should last you for a really long time. However, since they are handmade and pieces of functional art, I encourage you to read the following care instructions to make sure your ceramic pieces last for as long as possible:
- All mugs are dishwasher safe, but I highly recommend hand-washing to maintain the longevity of your ceramic pieces.
- Mugs & Bowls are microwaveable safe
- To avoid cracking caused by thermal shock (especially in the winter), pre-warm your mugs by filling them with hot tap water and wait for a minute before adding boiling water.
Jewelry Care Instructions
- Avoid contact with water, perfume and other chemicals
- Take jewelry off when showering, bathing, swimming and exercising
- Store pieces separately to avoid damage
- Treat them with love and care!
I'm looking to commission a custom artpiece for my home! What do I do?
That's great! Fill out theCommission Inquire Form& I'll reach out via email to schedule time to discuss details!
I'd love to collab with you! What do I do?
Let's work together! I collab with businesses, brands, real estate, interior designers, content creators, publisheres, etc. Please fill out theCollaboration Request Formand I'll reach out via email to schedule time and we'll discuss further details!
Oh no! SOLD OUT! When will you restock?
Sorry about that! I currently am not offering pre-orders, but you can get the latest updates on restocks and future drops by following me on Instagram@artbycruzcreations!
Frequently asked question
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