Refund Policy

Refund policy

Each ceramic piece is made with love in my LA studio! These pieces are handmade and may have unique imperfections or glaze drips and runs that I like to call "kisses from the Kiln Gods". We do not accept returns or exchanges unless the item was damaged upon arrival. In the unfortunate event that an item is blemished during transport, please reach out to us at artbycruzcreations@gmail.com with details of the product and we will work out the best solution for you! If the package is lost during transportation or if piece arrived damaged, we will issue a 100% refund (or the full amount we can get from the insurance company). 

Please kindly note all purchases are final, and please read our Pottery Care Instructions to make sure your functional ceramic pieces last for as long as possible. :)

Thank you! <3

Where is my order? When will my order ship?

Once your payment has gone through, you will receive a confirmation email. Your order will then be processed and you will receive a shipping confirmation email that will include your tracking number once it is mailed out! Processing time usually takes 2-3 days. Expected delivery 5-7 days after it's shipped! If you have any issues feel free to email me.

Do you ship internationally?

Yes! Please refer to the Shipping Policy :)

Do you do local pick-ups in LA?

Yes! Studio pick-up is available from my pottery studio in West LA! Please dm/email me beforehand to arrange a suitable time to collect your pieces.

DM on Instagram @artbycruzcreations
Email me artbycruzcreations@gmail.com

Pottery Care Instructions

Each ceramic piece is made with love here in my West LA studio! They are made of high fire stoneware up to Cone 10 & are durable and should last you for a really long time. However, since they are handmade and pieces of functional art, I encourage you to read the following care instructions to make sure your ceramic pieces last for as long as possible:

  • All mugs are dishwasher safe, but I highly recommend hand-washing to maintain the longevity of your ceramic pieces.
  • Mugs & Bowls are microwaveable safe
  • To avoid cracking caused by thermal shock (especially in the winter), pre-warm your mugs by filling them with hot tap water and wait for a minute before adding boiling water.

Jewelry Care Instructions

  • Avoid contact with water, perfume and other chemicals
  • Take jewelry off when showering, bathing, swimming and exercising
  • Store pieces separately to avoid damage
  • Treat them with love and care!

I'm looking to commission a custom artpiece for my home! What do I do?

That's great! Fill out the Commission Inquire Form & I'll reach out via email to schedule time to discuss details!

I'd love to collab with you! What do I do?

Let's work together! I collab with businesses, brands, real estate, interior designers, content creators, publisheres, etc. Please fill out the Collaboration Request Form and I'll reach out via email to schedule time and we'll discuss further details!

Do you accept custom orders or wholesale?

Yes! Cruz Creations specializes in custom art pieces, ceramic collections, and wholesale orders for individuals, brands, restaurants and shops! Please fill out the Collaboration Request Form.

Oh no! SOLD OUT! When will you restock?

Sorry about that! I currently am not offering pre-orders, but you can get the latest updates on restocks and future drops by following me on Instagram @artbycruzcreations!